According to my son, he was unaware that this was against the game’s rules. He asked a player that and ended up getting a “perm ban”.

I am extremely frustrated because the game does not allow my son to even make new accounts on the game. I’m frustrated as well because I spent money on this game for my son buying him credits towards purchasing things on the game.

With that being said, is it possible to get my computer un-banned so that he is able to make a new account and continue to play? I’ve tried renewing the IP for him, uninstalling shockwave and reinstalling it, deleting registry keys, etc.

What you’ve outlined should serve as a reminder to all to be familiar with the terms of service, or “the rules”, for any online service you happen to use. Ultimately, if you violate those rules – to which you had to agree in order [...]