In the event that bank will not get the needed minimum re re payment by its deadline (as an example, deadline on 25 June as illustrated within the instance below), the interest price relevant to your bank card account will soon be increased by 3% p.a. together with the current interest price (”Increased Interest Rate”). This Increased rate of interest will probably be placed on the balance that is outstanding your bank card account through the first day time following the date regarding the subsequent charge card account statement following your charge card account declaration (in other words. from August’s statement), and utilized to calculate the finance fees applicable to your Credit Card account.

This interest that is additional will be used whether or not minimum re payment is gotten because of the lender on or prior to the due date associated with after thirty days (i.e. in July).

In case the minimal payment is manufactured in complete or prior to the deadline for the following statement ( as an example for August declaration), the Increased rate of interest will probably be reinstated to your current rate of interest in the first morning after your following declaration Date (for example. from September’s statement).

Example:

How can I understand if the extra rate of interest will soon be placed on my bank card Account?

Any adjustment/reinstatement to your interest that is prevailing would be mirrored in your monthly declaration under your Account quantity.

Example:

Exactly what will take place if we skip my re payment once again?

In the event that you skip your payment once again throughout the amount of the 1 month during that you must keep minimal payment to allow the Increased rate of interest become reinstated to your current rate of interest, the Increased rate of interest continues to use until minimal repayment is created in complete for four weeks duration. Making use of the example above, the interest that is prevailing is only going to be reinstated from October’s declaration.

Example:

How to avoid paying rates of interest and costs?

• If you pay your bank card stability in complete every month by the deadline.
• In the event that you spend the minimum amount every month because of the deadline, you can easily avoid belated repayment fees.

Charge Disputes

We can’t keep in mind making a deal. Just how do I check out the complete information on a cost on my statement?

We’ll request a retrieval associated with the cost mail and slip it to you personally for verification. This could just take from six to eight months and expenses S$5.00 per content.

Imagine if I’m sure I didn’t make a deal to my statement – or it’s when it comes to amount that is wrong?

You may possibly phone our 24-hour customer care Centre at 1800 339 6963 or (65) 6339 6963 from international to join up your dispute.

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Cancelling and Replacing Cards, Changing Your PIN

How can I cancel my card if it is lost or taken?

In case your debit or bank card is lost or taken, you need to immediately report it. We’ll cancel it and organize a brand new card for you.

As soon as you report that your particular card is lost or taken, you simply will not be responsible for any transactions that are fraudulent your missing or taken card through the time you notify us:

Just what if I don’t desire my Debit or bank card any longer?

There’s no want to provide reason but please consist of your card account number & signature therefore we can cancel it. Our target is:

For safety reasons, please cut each card in dispose and half of them right away. If you will find outstanding balances staying, your month-to-month statement will stay become provided for you until complete re payment happens to be made.

We can’t remember my ATM/Debit/Credit Card PIN, am I able to request an one that is new?

You can reset instantly via if you’ve forgotten your ATM/Debit/Credit Card PIN:

• DBS/POSB online Banking:Login to online Banking Cards Reset Card PIN
• DBS/POSB Digibank app:Login to Digibank App Card Services Reset Card PIN
• Should you not have online or Cellphone Banking, it is possible to reset right here.

Upgrading or cards that are changing

How do you upgrade? Am I able to get from Gold to Platinum?

Yes – since long as you stick to the card that is same. As an example you can easily get from Visa to Visa Gold or Visa Platinum. Simply compose to us. Add your card account quantity, signature and copies of the income documents that are latest (money Tax Notice of Assessment, IR8A, a computerised payslip or company’s page). Within 2 weeks if it’s approved, your new card will be with you.

Am I able to alter to a card that is different?

Yes, but because each card has terms that are different need to use once again. It’s as much as you whether you wish to cancel your old card or keep it.