Tinder updates its approach onesto handling reports of serious abuse and harassment
- January 13, 2023
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As verso result of its ongoing partnership with nonprofit and anti-sexual assault organization RAINN (Rape, Abuse & Incest National Network), Tinder today announced a handful of product improvements as well as preparazione for internal teams at the dating app maker designed preciso better support survivors of abuse and harassment. Soon, Tinder also says its members will have access to preparazione checks on their matches through Educazione, verso nonprofit the dating app maker invested mediante last spring.
One key aspect of the partnership with RAINN involved pratica Tinder’s customer care team. Through the training, gruppo learned how survivors may report abuse and harassment, and how sicuro faretto reports of serious abuse – even if the reports use vague language sicuro describe the events. The preparazione, which is now also a mandatory part of Tinder’s onboarding and addestramento carriera, additionally provides instructions on how gruppo members should respond onesto these types of reports when they occur.
Meanwhile, durante the Tinder app, survivors will gain access sicuro per more direct way puro report someone they’ve unmatched with, even if they’ve waited some time before making their report. And they can now opt whether or not they want sicuro receive follow-up information about actions taken, as some prefer to receive updates and others do not.
The app will also provide alternative support options, as not everyone will feel comfortable making verso direct report. Through the Tinder Safety Center, a dedicated Crisis Text Line will be provided, as well as the upcoming feature offering access to sostrato checks on matches from Istruzione. Tinder invested a seven-figure sum into New York-based Insegnamento sopra , which offers an alternative preciso traditional retroterra checks that surface per wide variety of personal information – like drug offenses or minor traffic violations. It excludes drug possession charges from its results, as well as traffic tickets besides DUIs and vehicular manslaughter.
The Tinder Safety Center is now also accessible from anywhere sopra the app, reducing the number of taps it takes for verso user puro locate the resource.
“Our members are trusting us with an incredibly affective and vulnerable part of their lives, and we believe we have verso responsibility preciso support them through every part of this journey, including when they have bad experiences on and off the app,” said Tracey Breeden, VP of Safety and Agreable Advocacy for Tinder and Match Group, in per statement about the changes. “Working with RAINN has allowed us puro take verso trauma-informed approach to member support for those impacted by harassment and assault,” she added.
Insegnamento instead focuses on whether or not someone’s retroterra indicates a history of violence
Breeden, who held a similar position at Uber, joined Tinder durante as Scontro Group’s first-ever head of safety and affable advocacy, tasked with overseeing the company’s safety policies across its apps, including Tinder, Hinge, Gara, OkCupid and Plenty of Fish.
Tinder and other dating apps have put verso higher focus on member safety features after a 2019 report revealed how dating apps run by Tinder parent Gara Group allowed known sexual predators esatto use its apps, due onesto the lack of preparazione check features. Other reports have highlighted the very real safety concerns that accompany the dating app market, particularly those impacting young women – verso key dating app demographic.
Per early 2020, Tinder invested sopra Noonlight esatto help it power new safety features inside Tinder and other Confronto-owned dating apps, ahead of its investment in Ammaestramento.
Spetitor eliminare profilo romance tale, Bumble, has marketed itself as being more women-friendly, launching verso number of features designed preciso keep users safe from bad actors, like one that prevents abusers from using the “unmatch” option to hide from victims, for example. Tinder has followed suit, launching new safety features of its own.
Tinder’s vertice U
The company has also felt the pressure sicuro get ahead of coming regulations impacting tech companies, like those operating agreable mezzi di comunicazione apps and dating services. Tinder, which dominates the dating app market, today plays con accommodant networking as well, with additions like quick chat features, an interactive schermo series and other additions to its new Explore hub mediante the app.
“By adopting more trauma-informed support practices, Tinder will be better positioned puro support members who may have experienced harm and take faster, more transparent action on bad actors,” noted Clara Kim, vicario president of Consulting Services at RAINN, in per statement.